Tips & FAQ's

Product Tips

What is the proper way to burn my Weeping Crow candle?
Before lighting your candle, make sure the wick is trimmed to ¼”. Burn your jar candle a minimum of 1-2 hours at a time, one hour for each inch in diameter. Always burn the candle in a well-ventilated room. Do not burn more than 2-3 hours at one time.

What is the proper way to extinguish a Weeping Crow candle?
To extinguish, bend the wick into, and out of, the melted wax. This method will eliminate smoke.

Will my Weeping Crow candle create smoke?
Even the best soy candles have the potential to smoke if the wick is not maintained or the candle is not properly burned. If the proper maintaining methods are followed, you should have little to no smoke. I suggest trimming the candle wick to ¼” before each use.

Why candle trimmers and wick dippers?
Candle trimmers are very important tools for maintaining candles. They are sharp and properly angled, which allows for an easy and clean cut that keeps the wick from fraying. Keeping the wick properly trimmed will make your candle last longer. The wick dipper snuffs out the candle wick to prevent smoking, and it primes and centers the wick for the next use.

Why does the wax turn white?
When soy wax turns white it is called “frosting” or “bloom”. This is a natural process of soy wax and does not affect the burn quality or the scent.

Why is the wax yellow on one side of my jar?
If your jar is exposed to natural sunlight or fluorescent lighting, the vanilla oil used in the candle will react by turning yellow. This does not affect the burn quality or the scent.

How do I use a melter?
What I call a Tart, you may know as a “melter”.   Break off one to two squares of the tart and place them in an appropriate heated wax melter. Two squares of the wax will last approximately 6-8 hours depending on the heat of your warmer.

How to remove wax from my glass Mason jars:
Boiling water will always do the trick. The boiling water can be poured into the  jar or the jar can be placed in the boiling water (think of canning…). The hot water will melt the candle wax allowing for easy clean-up. Once the wax is melted, use paper towels to soak up the liquid wax. Clean out as much as possible with the paper towel. Once the wax has been removed from the jar, hand-washing in hot, soapy water should clean any residue. If you choose to put the jar in the dishwasher, this will work also.

How do I remove the label from my  mason jar?
The paper label on my Mason jars should soak off easily in hot, soapy water. Any adhesive remover will work as well.

How do I remove wax from my wax warmer?
There are a couple of ways to do this.

  • Allow wax to melt and soak up the wax with paper towels.  Be careful, the wax is obviously very warm at this time.
  • Remove wax tray or wax holder insert from the warmer and set in the freezer. Within an hour, the wax will be frozen and will pop right out!

About My Products

Do I use lead in my wicks?
No, I don’t. I use cotton wicks in all of my candles. As of October 2003, the CPSC banned lead wicks from candle-making in the U.S., just another reason to buy American.

What are the burn times for Weeping Crow Candles & tarts?

Each candle’s burn time is approximate. Do Not Burn longer than 2-3 hours at a time.

8 oz jar: 40- hours

16 oz jar: 90-100 hours

Melters: 6-8 hours per 2 squares but ultimately depends on the size and temperature of your warmer

Are the  Mason Jars  reusable?
Yes. The glass Mason jar is reusable once your candle has melted away. Simply hand wash in warm, soapy water and hand dry. Soy wax is biodegradable and non-toxic and should wash easily from these receptacles. The Mason jar can be used just as any glass jar can.

When burned properly, you will be able to enjoy a long lasting, clean burning, fragrant soy candle .



 When you light your candle for the first time, it is very important to allow approximately one hour of burn time per inch of surface diameter, or until your candle has a complete melt pool, before extinguishing.  (A melt pool is when your candle melts from edge to edge of your jar) It will keep your candle from tunneling down the middle.  


 ** If you do not keep the wicks trimmed, problems can occur. All candle wicks can “mushroom” at the top, causing excessive flickering and/or smoke.  Keeping your wicks trimmed keeps this  to a minimum and also makes you your candle safer. Trimming also prevents your wick from curling back into the wax. Use a sharp wick trimmer or  scissors to trim the wick. Using a dull tool will split the threads causing the wick to 'mushroom' excessively.

My Soy candles are designed  to be trimmed to 1/4”  before each burn. By keeping your wick trimmed, it will prolong your candle life. (Times may vary depending on room temperature and environment.)


If you trim your wick to short, or it has broken of at the base of your candle, your flame may be weak or may drown out. Don’t fret, extinguish the flame and pour off some of the excess liquid wax into a safe container then relight. Your flame will come back to life and you will be able to continue to enjoy the wonderful aroma of you candle!!

HIGH FLAME        

**If the flame becomes too high or flickers repeatedly the candle is more than likely burning in a draft or it's time to trim the wick. If you do not keep the wick trimmed and out of drafty areas, your candle will soot.  Be sure to extinguish the candle before trimming or moving.


You may have heard people say "Soy candles are 100% soot free". Although soy wax candles are virtually soot free when burned properly, no candle is 100% soot free. If you see that your candle is accumulating soot in your jar, extinguish the flame and trim your wick. Remember: Soot can be prevented by keeping your wick trimmed to 1/4 inch.


**If you blow out the flame to extinguish your candle, it will cause the wick to smoke , (ruining the delightful aroma in your room) , and may cause soot to cling to the warm rim of the jar. Using a wick dipper will eliminate your candle from smoking when extinguishing your flame.